AI‑crafted guest journey for more 5‑stars and upsells
Dextr Guest Management uses Alfred, our AI concierge, in guest messages—no app or login needed. Contactless check-in, unified inbox, upsells, housekeeping requests, and tipping at checkout.
Backed by
real outcomes
How hotels reduce housekeeping costs without cutting service
Improvement
Voice AI booked $3K within 5 days of launching
How Mi Casa Luxury Collection improved guest satisfaction to 92% with a lean team
How an AI Concierge raised OTA reviews by 0.4 points
Dynamic upsells
Alfred makes the offer when guests are ready to say yes.
Not a pop-up, and not a rushed ask at the desk. Alfred suggests upgrades, early check-in, late checkout, packages and dining in conversation — at booking, before arrival, during the stay and at checkout.
- Checks the PMS first, so it only offers what you can deliver
- Prices by demand, and by who the guest is
- Posts to the folio the moment the guest says yes
Contactless check‑in
Guests check in from the welcome text. The desk just says hello.
No app, no queue, no paperwork on arrival. Guests sign the registration card, upload their ID and add a card before they travel — and your team can see who is verified and ready.
- Registration card, ID and signature on the guest's own phone
- Card authorized up front, so fewer chargebacks and no-shows
- Digital key sent through RemoteLock and supported locks
Unified inbox
Every channel in one inbox. Alfred answers most of it.
SMS, WhatsApp, email, web chat, Booking.com and Expedia messages land in one thread per guest. Alfred handles around 90% of requests on its own, from your knowledge base — and hands the rest to the right person with the whole conversation attached.
- Knows the reservation — room, dates, balance and past stays
- Speaks the guest's language, and briefs your team in yours
- Hands off with context, so no guest has to repeat themselves
Housekeeping opt‑out
Alfred asks. Guests choose. Housekeeping plans around it.
Most short-stay guests don't need their room cleaned every day — they've just never been asked. Alfred texts the evening before, and every answer lands on the housekeeping board before the morning briefing.
Digital tipping
Guests can say thank you, even without cash.
Few guests carry cash any more, so a lot of great service goes unthanked. Alfred sends a tip link with the checkout message — for a named housekeeper, a department or the whole team.
- By name or by team, with an optional note
- Apple Pay, Google Pay or card — nothing to install
- Reported for payroll, so tips reach staff properly
Guest IQ
Know what guests really think
Dextr OS analyzes feedback to uncover what drives guest satisfaction, detects patterns, pinpoints problem rooms, and monitors sentiment in real time.
- What drives satisfaction — feedback grouped by root cause, not just a score
- Problem rooms — the rooms that keep generating complaints, by name
- Real-time sentiment — unhappy guests flagged while they're still on property
Alfred works alongside
the rest of Dextr
Alfred
Guest Messaging & ConciergeSupports guests via SMS, chat, and digital touchpoints, answers questions, personalizes service, offers upsells, and resolves issues early.
Daisy
Voice Reservations & BookingsAnswers calls 24/7, handles bookings, checks availability, supports changes, captures deposits, and converts missed calls to revenue.
Manny
Staff Operations & HousekeepingRoutes housekeeping, maintenance, turnover, staff follow-ups, and escalations so teams spend less time chasing updates and more time serving guests.
Cosmo
Marketing & Direct DemandSupports guest re-engagement, upsell campaigns, direct booking growth, AI-search visibility, and automated marketing workflows.
Works across your
entire tech stack.
Dextr integrates with your PMS, payments, POS, and messaging, unifying bookings, conversations, and operations into one intelligent layer.
Secure by design
Dextr's agents follow your approved protocols, escalate uncertainties, and keep a full record to protect flagged properties.
Common Questions from Our Customers
Per property, 7 days from kickoff to live: kickoff (day 1), knowledge upload (day 2), PMS + Stripe sync (day 3), AI calibration (day 5), go-live (day 7). For portfolios, we run waves of 3–5 properties in parallel — a 12-property group is fully live in roughly 6 weeks.
No. Dextr works alongside your existing PMS and tools. Your GMs update Dextr the way they'd brief a new hire — in plain English. No training required.
Dextr has direct integrations with almost all major PMS platforms and payment processors, such as OPERA Cloud, Mews, Cloudbeds, StayNTouch, Stripe and Shift4.
We're following SOC 2 Type II and PCI DSS Level 1 standards. All data is encrypted at rest and in transit. We never store raw credit card numbers; tokenization is handled by your payment processor.
Our pricing is usage-based and depends on your workflows, property size, and usage volume. It's designed to maximize ROI by aligning cost with the operational value Dextr delivers.
We run a pilot on your toughest property first. If the numbers don't hold, you walk away — no lock-in, no penalty.