Enterprise-Grade Security
Real world AI needs
Real security
We protect every guest interaction, every operational workflow, and every byte of data with security practices built for the most demanding enterprises.
"When we started Dextr AI, we vowed never to cut security corners. Hotels trust us with guest data, and we take that seriously. Every decision asks: is this the most secure way? Trust is vital in hospitality. Guests trust hotels with personal moments, and hotels trust us to protect that. Dextr AI uses zero-trust, encryption, and strict access controls. Security is our culture, not just a department."
How We Protect Your Data
Role-Based Access Control
Granular permissions ensure every team member — from front desk to general manager — only accesses what they need. Configurable roles match your hotel's exact organizational structure, with changes audited in real time.
Comprehensive Audit Trail
Every action — every AI response, user login, data access, and system change — is logged with tamper-proof audit trails. Full visibility into who did what, when, and why, with exportable reports for compliance reviews.
Zero Trust Architecture
We follow a strict least-privilege model — no user, service, or system component gets more access than absolutely necessary. Every request is authenticated, authorized, and encrypted, regardless of its origin.
Independent Audits & Penetration Testing
Our platform is continuously tested against industry-standard vulnerability benchmarks. Independent third-party penetration tests, cloud security assessments, and automated vulnerability scans run on a regular cadence.
Data Never Used for Model Training
Your hotel's conversations, guest data, and operational information are never used to train or improve AI models. Your data remains exclusively yours — isolated, protected, and never shared.
End-to-End Encryption
All data is encrypted in transit with TLS 1.3 and at rest with AES-256. Encryption keys are managed through enterprise-grade key management services with automatic rotation policies.
Frequently Asked Questions
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Encryption keys are managed through enterprise-grade key management services with automatic rotation policies. We never store raw credit card numbers — tokenization is handled by your PCI-compliant payment processor.
Yes. Dextr AI has completed the SOC 2 Type II audit, demonstrating our ongoing commitment to the highest standards of data security, availability, and confidentiality. Our compliance posture is continuously monitored and regularly reassessed.
Never. Your hotel's conversations, guest data, and operational information are never used to train or improve AI models. Your data remains exclusively yours — isolated, protected, and never shared with third parties.
Dextr AI uses role-based access control (RBAC) with the principle of least privilege. Every team member is assigned a specific role with granular permissions tailored to their responsibilities. Access is authenticated, authorized, and logged at every layer.
You retain full ownership of your data at all times. Upon termination, we provide a complete data export in a standard format and securely delete all copies from our systems within the timeframe specified in our data processing agreement.
