Dextr AI partners with Cloudbeds to elevate guest service and grow revenue through AI‑powered engagement

New integration connects Dextr AI with Cloudbeds, helping lodging businesses convert more calls, automate guest and staff workflows, and drive revenue around the clock

SAN FRANCISCO, CA — October 6, 2026 — Dextr AI, the AI workforce platform for hospitality, today announced its integration with Cloudbeds, the hospitality management system built for ambitious hoteliers.

The integration allows Cloudbeds customers to deploy Dextr AI directly within their existing property management workflows. With access to authorized property, guest, room and reservation data, Dextr AI can understand real-time operating context and complete work across the guest journey—from answering calls and checking availability to making reservations, taking payments, processing reservation modifications, cancellations and refunds, supporting guests and coordinating operational requests.

For hotel operators, that means fewer missed calls, more direct bookings, faster guest response times and significantly less repetitive work for front-desk, reservations and operations teams.

“Cloudbeds has built one of the most important technology ecosystems in modern hospitality, and we’re excited to bring Dextr AI’s workforce directly into it,” said Sajid Shariff, Founder and CEO of Dextr AI.

“The opportunity goes far beyond automating phone calls. When AI agents understand the same reservation, guest, room and operating context as the hotel team, they can complete complex tasks from beginning to end. A guest can call at 2 a.m., have a natural conversation, check availability, make a reservation and submit payment without waiting for someone to return to the front desk. That is where AI begins generating measurable revenue—not simply reducing workload.”

“Every guest inquiry puts a hotel’s service and sales capabilities to the test,” said Sébastien Leitner, Vice President of Partnerships at Cloudbeds. “Our partnership with Dextr AI connects those conversations with live hotel information and the ability to act, helping properties turn interest into confirmed bookings and deliver responsive service around the clock.”

Through the Cloudbeds integration, properties can use Dextr AI to:

• Answer calls 24/7 with natural, human-like voice AI while handling multiple guest conversations simultaneously.
• Complete direct reservations and collect payments using real-time availability, rates, room information and property policies.
• Modify reservations and respond to guest requests without requiring routine staff intervention.
• Recover missed revenue during overnight hours, peak call volumes and front-desk staffing gaps.
• Support guests before, during and after their stays through voice, SMS, email and web chat.
• Generate upsell revenue by consistently offering relevant upgrades, services and add-ons at the right moment.
• Automate operational workflows and route requests, maintenance issues and escalations to the appropriate hotel team.
• Support international guests across multiple languages without additional language-specific staffing.
• Give hotel teams natural-language control of AI behavior, policies and workflows through Doss Gen 1.
• Deploy quickly, with Dextr AI configurations typically going live in as little as seven days.

“The PMS is the operational source of truth for a hotel, which is why deep integrations like Cloudbeds are so important to us,” added Shariff. “Once Dextr understands the property in real time, AI stops being another chatbot sitting on the side of the business. It becomes part of the operating team—answering the phone, generating revenue, serving guests and coordinating work around the clock.”

The integration reflects Dextr AI’s broader strategy of connecting its AI workforce with the systems hospitality operators already depend on rather than forcing properties to replace their existing technology stack.

For Cloudbeds properties, the result is a practical path to deploying AI without fundamentally changing how the hotel operates: Cloudbeds remains the operating system, while Dextr AI becomes the always-on workforce acting on top of it.

About Dextr AI

Dextr AI is the AI workforce platform for hospitality. Its specialized AI agents automate workflows across guest experience, reservations, staff operations, sales and marketing for hundreds of properties in the United States, United Kingdom and Mexico—from independent hotels and resorts to franchised properties operating under some of the world’s largest hospitality brands.

Through Doss, its natural-language command layer, hotel teams can direct the platform in plain English while maintaining role-based permissions, audit trails, brand standards and enterprise-level oversight. Dextr AI is SOC 2 Type 2, PCI and GDPR compliant.

Learn more at dextr.ai.

About Cloudbeds

Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager, and Best Place to Work, by Hotel Tech Report for eight consecutive years.

Learn more at cloudbeds.com.

Media contact

• Sydnie Suskind
• Head of Brand and Creative, Dextr AI
• pr@dextr.ai