How to Connect Dextr AI with Cloudbeds PMS

Overview

Dextr AI helps hospitality teams automate property management by answering phone calls, making reservations, automating guest communication, supporting maintenance and front-desk workflows, and managing operational follow-up through AI agents trained on each property's information, policies, and workflows.

By connecting Dextr AI with Cloudbeds PMS, your property can allow Dextr AI to access relevant Cloudbeds property, reservation, guest, room, availability, and operational data so Dextr AI can support guest inquiries and staff workflows more accurately.

This article explains how to sign up for Dextr AI, connect Dextr AI with Cloudbeds PMS, understand what the integration does, disconnect the apps, and get support.

Before You Begin

To connect Dextr AI with Cloudbeds, you will need:

• An active Cloudbeds PMS account.
• Admin or authorized user access in Cloudbeds to approve third-party app connections.

If you manage multiple properties, please review the "Multi-Property and Group Accounts" section below before connecting.

How to Sign Up for Dextr AI

To sign up for Dextr AI:

1. Visit the Dextr AI website: https://dextr.ai/
2. Click Book a Demo.
3. In the booking window, click Inquiry.
4. Complete the inquiry form with the requested information, including:
   • Name
   • Email
   • Phone number
   • Official website
   • How you heard about Dextr AI
   • Message or description of your property's needs
5. Submit the form.

After your inquiry is submitted, a Dextr AI team member will contact you to review your property's needs, confirm your Cloudbeds setup, and guide you through the onboarding process.

During onboarding, the Dextr AI team will help configure your property profile, including property information, guest policies, brand voice, escalation rules, phone or messaging workflows, and any enabled AI agents.

How to Connect Dextr AI with Cloudbeds for the First Time

You can connect Dextr AI with Cloudbeds through the Cloudbeds Marketplace by following these steps:

1. Log in to your Cloudbeds PMS account.
2. Go to Account.
3. Select Apps & Marketplace.
4. Search for Dextr AI.
5. Open the Dextr AI app page.
6. Click Connect App.
7. Review the requested permissions.
8. Click Allow Access to authorize the connection.
9. Cloudbeds will alert Dextr AI about the connection.
10. A Dextr AI onboarding representative will follow up to discuss next steps.

What the Dextr AI + Cloudbeds Integration Does

The exact functionality available to your property depends on the Dextr AI modules you have enabled and the permissions approved during connection.

The integration may support the following workflows:

1. Guest and Reservation Context

Dextr AI can use Cloudbeds reservation and guest information to answer guest inquiries with better context, including:

• Reservation status.
• Arrival and departure dates.
• Guest contact details.
• Room or accommodation information.
• Stay details.
• Relevant reservation notes or requests, where available.

This helps Dextr AI provide more accurate support for pre-arrival, in-house, and post-stay guest communication.

2. AI Voice and Messaging Support

Dextr AI can assist with guest communication across enabled channels, such as phone, SMS, website chat, or other connected messaging tools.

Depending on your configuration, Dextr AI may help with:

• Answering common property questions.
• Handling reservation-related questions.
• Supporting booking inquiries.
• Responding to check-in and check-out questions.
• Sharing property policies.
• Escalating complex or sensitive requests to staff.
• Capturing guest requests and routing them to the right team.

3. Booking and Availability Assistance

Where enabled, Dextr AI can use Cloudbeds property and availability information to assist guests with booking-related inquiries.

Depending on your configuration, Dextr AI may help guests understand:

• Available dates.
• Room or accommodation options.
• Stay requirements.
• Property policies.
• Booking next steps.

Dextr AI does not override your Cloudbeds configuration. Rates, availability, restrictions, taxes, fees, and booking rules remain controlled in Cloudbeds and any connected systems of record. If requested and enabled, Dextr AI can help support discounts and promotions on room rates in coordination with Cloudbeds.

4. Guest Requests and Staff Escalations

Dextr AI can capture and organize guest requests so your team can respond more efficiently.

Examples include:

• Early check-in or late check-out requests.
• Housekeeping requests.
• Maintenance issues.
• Amenity questions.
• Special requests.
• Lost-and-found questions.
• Billing or folio-related questions requiring staff review.

Where enabled, Dextr AI may post notes, route internal tasks, or notify staff through configured escalation channels.

5. Upsell and Revenue Opportunities

Where enabled, Dextr AI may help identify and route upsell opportunities, such as:

• Room upgrades.
• Early check-in or late check-out.
• Add-on services.
• Packages or property-specific offers.
• Restaurant, spa, parking, pet, or activity-related offers.

Available upsells depend on your property's Dextr AI configuration and Cloudbeds setup.

6. Operational Support

Where enabled, Dextr AI can support operational workflows by helping staff reduce repetitive manual communication and surface guest needs more quickly.

Examples may include:

• Front-desk call deflection.
• After-hours guest communication.
• Structured escalation of urgent requests.
• Guest request summaries.
• Internal notes or handoffs.
• Housekeeping or maintenance-related routing, if configured.

Limitations of the Integration

Please note the following limitations:

• Dextr AI can only access the Cloudbeds data and functionality authorized by your property.
• Some features may require additional Dextr AI configuration before they are active.
• Dextr AI does not replace your Cloudbeds PMS. Cloudbeds remains the system of record for reservations, rates, availability, guest data, and property configuration.
• Dextr AI does not change rates, taxes, fees, cancellation policies, room inventory, or property restrictions unless that functionality has been specifically enabled and approved.
• Payment-related workflows may depend on your Cloudbeds, Dextr AI, and payment processor setup. Cloudbeds and Dextr AI support Stripe payments; if the hotel has a Stripe account linked with Dextr AI, no additional Cloudbeds-side effort may be required.
• If your Cloudbeds permissions, package, or enabled modules do not support a specific feature, Dextr AI may not be able to access or update that information.
• Historical data imported into Dextr AI before disconnection may remain in Dextr AI for operational, compliance, audit, or support purposes unless deletion is requested and legally or contractually permitted.
• Some data may sync in near real time, while other information may refresh periodically depending on the workflow and Cloudbeds API availability.

Multi-Property and Group Accounts

Dextr AI supports multi-property customers. Properties within a Cloudbeds group account can be connected to Dextr AI collectively through the group account, allowing customers to connect all properties or only selected properties without creating separate property-level Cloudbeds user accounts.

How to Disconnect Dextr AI from Cloudbeds

You can disconnect Dextr AI from Cloudbeds from the Cloudbeds side or by contacting the Dextr AI team.

Disconnect from Cloudbeds

To disconnect Dextr AI from Cloudbeds:

1. Log in to Cloudbeds PMS.
2. Click Account.
3. Go to Apps & Marketplace.
4. Select Connected Apps.
5. Find Dextr AI.
6. Click Disconnect.
7. Confirm by clicking Disconnect App.

Once you click Disconnect App, Dextr AI will be disconnected from Cloudbeds. Your Dextr agents will remain active, but they will no longer have access to Cloudbeds data or functionality. A member of the Dextr team will reach out to discuss next steps, including whether you would like to deactivate the agents or keep them active without the Cloudbeds connection.

For Cloudbeds' official instructions, please refer to the Cloudbeds Help Center article on disconnecting an app from Cloudbeds PMS.

Disconnect from Dextr AI

Please contact Dextr AI support and request that your Cloudbeds integration be disconnected.

Once disconnected, Dextr AI will disable the Cloudbeds connection, stop making API calls to your Cloudbeds account, and deactivate all associated Dextr agents.

What Happens After Disconnection

After Dextr AI is disconnected from Cloudbeds:

• Dextr AI will stop accessing Cloudbeds PMS data through the integration.
• Dextr AI will stop syncing new or updated Cloudbeds reservation, guest, room, and property data.
• Cloudbeds-related automated workflows in Dextr AI may stop working.
• Guests and staff may no longer receive Dextr AI responses that depend on live Cloudbeds data.
• Previously synced data may remain in Dextr AI where required for account history, support, audit, legal, contractual, or operational purposes, unless deletion is requested and permitted.

To reconnect, you must reauthorize the Dextr AI app through Cloudbeds and contact the Dextr AI support team to complete the remaining setup steps.

If you want Dextr AI to delete or export data associated with your account, please contact Dextr AI support.

How to Get Support

For Dextr AI support, contact:

• Email: support@dextr.ai
• Website: https://dextr.ai/

When contacting support, please include:

• Property name.
• Cloudbeds property ID, if available.
• Dextr AI account name.
• Description of the issue.
• Screenshots or examples, if relevant.
• Date and time the issue occurred.
• Whether the issue affects voice, messaging, reservations, availability, guest data, or staff workflows.

For urgent operational issues, please mark your request as urgent and include the guest or reservation context, if applicable.

FAQs

Keeping This Article Updated

This article should be updated whenever Dextr AI adds new Cloudbeds functionality, changes support contacts, changes onboarding steps, updates permissions, or modifies the disconnect process.

Last updated: July 15, 2026